Measuring our performance
WorkSafe’s performance indicators all relate to the Vote Labour Market appropriation Workplace Relations and Safety – Workplace Health and Safety.
WorkSafe provides performance reports to the Minister for Workplace Relations and Safety each quarter, as well as in the Annual Report.
We measure our performance with a range of indicators. These reflect the activities undertaken by WorkSafe and the commitments WorkSafe has made in response to the Minister’s Letter of Expectations 2018/19 (see page 23). WorkSafe’s Statement of Intent 2018/19-2021/22 also looks at the impact and behaviour changes seen in workplaces, and the flow-on impact on the health and safety at work system.
|Core role||Latest result 2016/17*||Target 2018/19|
|Harm prevention||% of engagements with industry and PCBUs5 in higher risk sectors or other priority areas of focus6||95%||>85%|
% of assessments in priority sectors or other higher risk areas of focus
% of assessments that include a focus on work-related health risks
|49% Target 40%||>50%|
% of assessments that include interaction with a worker or representative7
|New measure 2018/19||>80%|
|Regulatory effectiveness||% of people who agreed they had a good or very good understanding of the cause or causes of an accident or incident as a result of the Duty Holder Review8||92%||>90%|
|Regulatory effectiveness||% of prosecutions are successful||95%||>80%|
% of investigations where a final decision is made and communicated to victims and PCBUs within 12 months
|New measure 2018/19||100%|
|Regulatory effectiveness||% of energy safety investigations (notifiable/non-notifiable incidents and unsafe situations) involving gas and electricity that are completed within 60 days||93%||>80%|
% of people who say our guidance is very useful10 (this measure provides an indication of how we help all parts of the system understand what good health and safety practice looks like)
|56% Provisional result||>60%|
|System leadership||Lead a cross-Regulator Chief Executives Group and ensure WorkSafe is participating in senior leadership groups in priority sectors||New measure 2018/19||Achieve|
* As at 31 May 2018, as some year-end results will not be available until after publication.
We are also interested in how well people think WorkSafe is undertaking our activities and will continue to monitor, on an annual basis, our stakeholder perceptions:
|Core role||Latest result 2016/17||Target 2018/19|
Percentage of people we directly engage with who agreed WorkSafe is:
Educative (I now know more about what I need to do about health and safety in the workplace)
Fair (WorkSafe treated me fairly)
Proportionate (WorkSafe's response was in proportion to the level of risk or likely harm that the situation or issue posed to workplace health and safety)
Performing effectively (WorkSafe is making a real difference to workplace health and safety in New Zealand)
5 WorkSafe data. Assessment managers and inspectors undertaking engagement initiatives and/or presentations where there are opportunities to improve health and safety performance or address risks to health and safety.
6 Higher risk sectors include: agriculture, manufacturing, forestry and construction. Other priority areas of focus include particular regional or national sectors of concern (outside of higher risk sectors) that present a significant actual or potential risk to workplace health and safety (eg hazardous substances, adventure activities).
7 Workers or representatives are not always available (eg self-employed people). This measure only applies where a worker or representative is available on site. Even when a worker or representative is on site, in some cases they may decline to speak to an Inspector.
8 Service Excellence Survey (SES). These SES results come from people who have recently undergone the Duty Holder Review process. Responses are based on a five-point scale where ‘very good’ is the highest rating.
10 SES. People who agreed that the written WorkSafe guidance they accessed was very useful. These SES results come from people (employers, employees and self-employed) who have had recent contact with a WorkSafe Health and Safety Inspector during an assessment or investigation.